We are here to help
Support whenever you need it
Our engineers monitor client networks around the clock. Whatever the issue, here is how to reach us.
Email the help desk
Describe the issue and the site affected. We triage every ticket within hours.
Open a request
Prefer a form? Send the details through our contact page and pick "IT Help Desk".
Our branches
Local support in Hurghada and Cairo
- Hurghada (HQ) New Elkawther St, Lotus Building, 1st Floor
- Cairo Florida Tower, 1229 El Sheikh Aly Gad El Haq St., Sheraton Heliopolis, 9th Floor
Support hours
- Network monitoring: 24/7, every day of the year
- Emergency line: 24/7 for managed-service clients
- Office hours: Saturday–Thursday, 9:00 AM–5:00 PM
FAQ
Frequently asked questions
How fast do you respond to support requests?
Monitoring alerts are acted on immediately, around the clock. Tickets from managed-service clients are triaged within hours, with response targets defined in your SLA.
Do you support sites outside Hurghada and Cairo?
Yes. Our field engineers cover client sites across the Red Sea coast and Greater Cairo, and we support remote sites through monitoring and on-call dispatch.
What should I include when reporting an issue?
The site or property affected, what stopped working and when, and how many users are impacted. A photo of any affected equipment helps us resolve things faster.
Can you take over a network another company built?
Absolutely. We start with an audit and documentation pass, stabilize what is there, and then agree a roadmap for any upgrades, with no forced rip-and-replace.
Do you offer service-level agreements?
Yes. Managed connectivity and support contracts come with SLAs covering availability, response times and escalation paths.
Let's build it
Need help with your network?
Tell us about your property or organization. Our engineers will design a plan tailored to your goals.